以 VIdegree 愛客戶發送電子報或簡訊定期與客戶溝通，從發送成效分析評估每期電子報效益，適時調整行銷方向與策略，拉近與客戶的距離。
透過 VIdegree 詳實記錄客戶狀況並標籤分類，提供圓子夢團隊更有效率地針對不同狀況的客戶進行深度溝通與輔助。
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"Customer information lists have always been the core of any industry, yet such data is often confined to Excel, then printed out on paper and placed in a box somewhere. This results in companies being unable to keep up or continue to update their information. In addition, large amounts of information can be difficult to group and organize, making the relevant information almost impossible to find. But using VIdegree, a cloud based CRM system, all our client data can be consolidated into a single database. Different members of our team can use the search feature to find information on any client to leave comments or add to the current file. The tagging feature also makes it much easier to group clients into different categories!" None of these functions could be achieved using traditional word processing and paper, added Shang-Ya.
Sweet Space Dental separates itself from the crowd by creating deep relationships with their patients. Using VIdegree Customer Relationship Management's "Customer Distribution Analysis" to understand the characteristics of each different customer base, and to receive feedback on customer satisfaction and the benefits of promotional activities, allows for timely adjustments to service quality and marketing direction. Regular use of VIdegree's "Newsletter" feature to send interesting, health related e-newsletters to members is another marketing technique which actively deepens the relationship between the clinic and their patients.
Due to the high costs or purchase and after-sales service of traditional hearing aids, its acceptance in the market is quite low. "Aside from distinguishing ourselves in price, we further respect and pay attention to the psychological needs of our customers. Coming to us means more than just purchasing or selling a hearing aid, the psychological health of these customers is something we must and should care about." Easy Hear provides everything from hearing tests and psychological counseling to after-sales services such as volume adjustment, "We hope that every single one of our customers feel taken care of, that they received the most attentive and best service possible. And the tool that allows us to understand the situation of every customer like the back of our own hands is VIdegree. Whenever a customer visits, the needs and most recent condition of the customer is always recorded, letting us immediately understand the entirety of their situation the next time they come in."
Since implementing "VIdegree Customer Relationship Management," part of the daily routine of Petsquare staff has included using VIdegree to make note of details regarding every customer that visits the store. Tony, the store manager, shares with us that, "We make sure to enter every bit of information into the system so that staff from the next shift can directly view the pet pick-up and drop off schedule for that day using the VIdegree work calendar. They can also at the same time see the status of every single pet directly through the system. No additional phone calls or notes left on pieces of paper need to be made. Everyone can just view any information they need in one place directly from the system. It is very convenient!"