Through Vis-a-Vis, our sales and managers can all immediately know how many new cases they have on their hands, which cases are in progress, and which cases require a response from the original manufacturer or approval of a discount. Members of our sales team can better understand their goal and clarify the needs of customers while drafting their reports. The cloud capabilities also allow them to search for the status of any previous cases for items such as: customer order quantity, price, special requests and etc.

Denny states frankly that since their team is split up into different locations, a great deal of thought must be put into managing both sides as a whole. Previously, only Outlook was used to manage internal documents, reports and sales files, but Outlook can only assign tasks in a top down direction, and leaves no room for internal communications or input from other members of the team. And following the growth of the company, the number of employees on each side of the straits also increased. Outlook was no longer enough, the company now needed an effective and systematic management tool to improve both vertical and horizontal communication within the company, and also effectively track the progress of each task.