一分鐘看問題

產生效益

  • 定期與客戶接觸並進行成效分析:
    以 VIdegree 愛客戶發送電子報或簡訊定期與客戶溝通,從發送成效分析評估每期電子報效益,適時調整行銷方向與策略,拉近與客戶的距離。
  • 記錄客戶歷程及進行標籤分類:
    透過 VIdegree 詳實記錄客戶狀況並標籤分類,提供圓子夢團隊更有效率地針對不同狀況的客戶進行深度溝通與輔助。

「針對每位夥伴狀況做紀錄於叡揚VIdegree愛客戶,透過標籤分類讓我們更了解夥伴在每個階段與目標的差距,即可針對個別狀況做深度溝通與輔助,讓每個人在實現夢想的路途上,都能走向正確的軌道。甚至在與夥伴們的溝通上更能透過VIdegree愛客戶近距離對話!」

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「每個人心中都有個夢想,但常被埋沒在忙碌生活中,而我們希望透過圓子夢團隊的力量,完成每個人心中的小小夢想!」這是圓子夢的中心理念,創辦人胡碩勻原本是一位會計師,希望能幫助一百萬人實現夢想。有別於一般的激勵課程,熱情容易隨著課程結束而熄滅,圓子夢課程藉由科學方法導入,結合方法跟工具,有系統的把夢想由抽象轉化為具體可執行的步驟,課程結束後,還能運用許願石持續追蹤夢想進度,實現夢想也可以透過行為科學,找出成功的節奏。但這樣的理念需要系統輔助,而叡揚資訊VIdegree愛客戶就是協助圓子夢與每位夥伴踏上夢想旅途的橋樑。

「VIdegree愛客戶就是我們跟夥伴重要的溝通橋樑!」圓子夢團隊期許成為客戶的圓夢夥伴,用心找出夢想背後意義,陪伴夥伴實現夢想,透過VIdegree的寄發電子郵件功能,每月持續分享圓夢秘訣與故事,讓每個夥伴可以看見別人的成功方程式以及學習他人優點作為借鏡,藉由心路歷程互聯網快速引起共鳴並獲得迴響。夢想不是一個人的事,當你在專注在追求夢想時,可以帶給更多人正面的力量。圓子夢團隊表示:「每次發送信件後,可以從分析中了解夥伴對於這期標題與內容的接受度,進而適時調整我們的行銷方向與策略。每一次的分析都更能拉近我們與夥伴間的距離!」

如同圓子夢的服務依歸:「夢想需要一個目標設定的時間,才有實際成真的價值。」故圓子夢希望透過VIdegree愛客戶做更多客戶分析及差異需求,更瞭解夥伴夢想進程的每個階段,透過簡訊、郵件或舉辦聚會,分享夢想進度,尋求支援,提供協助,持續追蹤目標進度,並由圓子夢講師群提供顧問諮詢,或引薦專業資源,透過互助及專家,更快達成夢想目標。「針對每位夥伴狀況做紀錄於叡揚VIdegree愛客戶,透過標籤分類讓我們更了解夥伴在每個階段與目標的差距,即可針對個別狀況做深度溝通與輔助,讓每個人在實現夢想的路途上,都能走向正確的軌道。甚至在與夥伴們的溝通上更能透過VIdegree愛客戶近距離對話!」

VIdegree愛客戶是一個讓客戶關係管理變簡單的工具,讓圓子夢能密切與夥伴們保持溝通,提供服務,同時節省許多人力及時間。未來圓子夢將持續透過提供真正可實踐的圓夢方法與工具,讓每一個人不只是偉大的夢想家,也是人生的實踐家。



VIdegree Vital CRM

NPO組織 範例站台

經費往往是非營利組織最大考驗,但在錢少、事多、人少的現況下,雲端服務無疑是實惠且高效率的解決方案。

相關案例

電子商務
lac99 Winner’s System Co., Ltd General Manager Wu Huan-Yu
Contribute to Social Welfare through Con...

How should training be provided to the staff? Luckily, "Not only does GSS hold training courses on how to use their service on a monthly basis, they are also always willing to provide professional consultation services. VIdegree also comes with a built-in user manual and video tutorials. The excellent support from GSS's customer support team helped us quickly get everyone on track with using VIdegree which drastically improved our member management efficiency!"

教育界
National Taiwan Normal University Professor of Art Lin Da-Long
A Model for Creative Teaching: Using VId...

Teaching college courses should not be the same as junior and senior high school where standardized textbooks, tests, and answers are used. Especially in regards to art, there should be an even greater emphasis on stimulating creativity and creative thinking. I want my students to surpass me, I want to teach them to catch fish, not sit there and memorize their textbooks," said Professor Lin excitedly. Separating from traditional teaching methods, he has innovatively begun to use VIdegree's cloud based CRM to interact with students, manage courses, and keep records of students' learning process. In the process Professor Lin has seen previously unimaginable results, and the process itself has been the best example of creativity.

寵物業
Petsquare Tony
Pet Hotel Makes Use of Cloud Management ...

Since implementing "VIdegree Customer Relationship Management," part of the daily routine of Petsquare staff has included using VIdegree to make note of details regarding every customer that visits the store. Tony, the store manager, shares with us that, "We make sure to enter every bit of information into the system so that staff from the next shift can directly view the pet pick-up and drop off schedule for that day using the VIdegree work calendar. They can also at the same time see the status of every single pet directly through the system. No additional phone calls or notes left on pieces of paper need to be made. Everyone can just view any information they need in one place directly from the system. It is very convenient!"

精準管理眼光,VIdegree愛客戶創造高效益!
服務業
幸福泡泡美甲 店長 張沛然
精準管理眼光,VIdegree愛客戶創造高效益!

自從導入 Vital CRM 後至今已使用快一年了,張店長形容,「每天只需花不到 30 分鐘的時間進行建檔,登錄每位客戶的當日消費紀錄,並詳實記錄每次客戶的消費類別、金額和特殊事項。因為美容美甲業的服務週期並不固定,當幾個月後客戶再次造訪時,立即透過 VIdegree 愛客戶 (現 Vital CRM) 可以馬上了解客戶的需求,並提供最專業的建議。」