自從導入VIdegree愛客戶後至今已使用快一年了,張店長形容,「每天只需花不到30分鐘的時間進行建檔,登錄每位客戶的當日消費紀錄,並詳實記錄每次客戶的消費類別、金額和特殊事項。因為美容美甲業的服務週期並不固定,當幾個月後客戶再次造訪時,立即透過VIdegree愛客戶可以馬上了解客戶的需求,並提供最專業的建議。

在台北市忠孝東路四段競爭激烈的商業區,有著數百間的美容美甲店,其中一間屹立不倒的小店-幸福泡泡美甲SPA即將邁向第五年了,憑著張沛然店長獨特地經營理念,堅持提供高品質的服務,用心經營著幸福泡泡美甲,讓每位造訪光顧的客人,都能美美地並掛上幸福的微笑走出店裡!

對於張店長而言深耕美容美甲的市場,客戶經營管理是非常需要重視的一環,因緣際會下接觸了叡揚資訊VIdegree愛客戶,儘管幸福泡泡美甲並不是屬於連鎖型的美甲店,但轉眼四年間累積的客戶資料量也相當龐大,透過方便又好操作的雲端客戶關係管理系統,加上親民的價格,讓張店長下定決心要導入VIdegree愛客戶,重新整理既有的客戶資料。

「儘管一開始需花一週的時間重新整理紙本資料,但淘汰無效資料並為紙本資料建檔後,店裡空間變得整齊,找客戶資料時也更快速,而且資料重新建檔後,許多的客戶資料變得一目了然,再也不會發生叫錯客人名字的尷尬了!」張店長開玩笑地說。

自從導入VIdegree愛客戶後至今已使用快一年了,張店長形容,「每天只需花不到30分鐘的時間進行建檔,登錄每位客戶的當日消費紀錄,並詳實記錄每次客戶的消費類別、金額和特殊事項。因為美容美甲業的服務週期並不固定,當幾個月後客戶再次造訪時,立即透過VIdegree愛客戶可以馬上了解客戶的需求,並提供最專業的建議。」

「我非常喜歡人脈關係圖!店裡的熟客常常會替我們介紹客戶,每當她們的親朋好友或同事們第一次造訪時,透過VIdegree愛客戶的人脈關係圖功能就可以輕易串聯和呈現客戶之間的關係;因為有些客戶並不是每個月都固定消費,而是針對特別節日才會購買美甲服務。每次回顧3、4個月之前的客戶狀況,對美甲師來講都是一種考驗,但透過人脈關係圖,可以清楚了解這位客戶的親友關係,在做指甲聊天時,可以與客戶提到共同熟人的話題,進而慢慢恢復對此客戶的印象,儘管久久不見,還是可以與客戶產生良好的互動關係。」張店長相當讚賞地分享著,並認為以好的服務增加跟客戶的互動,可以讓每次造訪的客戶,都可對店家增添信賴感並備感尊重。

對於幸福泡泡美甲SPA的張店長而言,經營一間店要維持良好品質,在人手有限的情況下並不是一件容易的事,但有著準確的管理思維,重視顧客資料,用心經營,就能在競爭激烈的環境下脫穎而出。張店長表示,儘管使用愛客戶不到一年,但她知道還有很多功能是等著她可以去延伸和發揮的,也認同VIdegree愛客戶,是真的有幫她一起好好地照顧客戶,讓幸福泡泡美甲的客人們,都幸福洋溢! 

幸福泡泡美甲
幸福泡泡美甲
VIdegree Vital CRM

醫美 範例站台

透過強大的標籤功能,將顧客依分店、VIP等級、接受過的醫美療程等分類。即時備註膚質狀況與看診記錄,讓您掌握完整的顧客資料,提供貼心服務,打造完美口碑!

相關案例

不動產房仲業
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All of his customers' needs or requirements are recorded using VIdegree as pending/to do tasks as reminders to himself. Just because a customer has viewed an estate, doesn't mean his job is done. Clients are often not satisfied, or still have additional needs. If only paper records are made, it is very easy to forget certain important details resulting in missed sales opportunities. "VIdegree's "pending tasks" notifies and reminds me of tasks on the services main page, by email, and mobile push notifications. These reminders help me keep customer wishes on my mind at all times, until I find exactly what they need. And that is how I like to close all my cases."

非營利組織
The Baton Project Executive Secretary Cai Wan-Ling
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Thinking back, Brenda states that, "The best thing about VIdegree are its tagging and memo features." Previously, constituent names and information were organized using Excel. At the time, in order to categorize volunteers into groups, we had to repeatedly copy and paste every any new pieces of information into multiple lists of names. It was a pain to manage. Furthermore, adjusting fields was always a complex task due to often having to record information that doesn’t fit easily into any specific field. Now, using the tagging feature, we are able to quickly perform multidimensional grouping. For example, using, "area supported" in addition to "18 school zones" can be used to categorize or group supporting volunteers. This allows the organization to not only easily gather the necessary manpower for events, but can also be used to match volunteer's from different disciplines to students with specific interests. Proudly, Brenda exclaims that, "Establishing an extensive and efficient volunteer database, is crucial to allowing us to effectively provide students with the 'living book' experience. It is also one of the reasons why so many schools have been happy to cooperate with us!"

行動線上資料庫 提升部門高效率
顧問服務業
天氣風險管理開發股份有限公司 經理 林書瑤
行動線上資料庫 提升部門高效率

市場開發部林經理表示,「過去,我們都沒有用客戶關係管理工具,只用Excel儲存客戶資料,最後決定使用VIdegree,最方便也最符合我們公司的需求!」 

雲端CRM助超級保險業務員 培養核心客戶打造優質團隊
金融與保險業
業務襄理 黃雅慧
雲端CRM助超級保險業務員 培養核心客戶打造優質團隊

「一個人的成功不叫做成功,團隊的成功才叫做成就。」黃雅慧襄理一直以來秉持這樣的信念帶領團隊。也是她選擇VIdegree愛客戶的原因:一個完整的資訊整合平台,讓團隊在平台上主動與客戶聯繫、分享,創造良好的互動關係,最終成功提高客戶及團隊的成就。