Shuo Long Precision Industrial Co., Ltd.
"GSS's consulting services have greatly enhanced the success of our system implementation, making them an invaluable partner in our dual transformation toward digitalization and sustainability."
"GSS's consulting services have greatly enhanced the success of our system implementation, making them an invaluable partner in our dual transformation toward digitalization and sustainability."
Reduced 30% labor and marketing expenses
Reduced 50% manual efforts for carbon accounting and minimized errors
Established company-wide search engine to quickly locate information
Brand Story
Founded in 1991, Shou Long Precision Industrial Co., Ltd. is one of Taiwan’s few manufacturers specializing in automotive fasteners and mold development. With a strong commitment to precision engineering, Shou Long has grown into a trusted 2nd-tier supplier for leading international car brands, including Honda, Toyota, Ford, Volvo, Volkswagen, etc. Its dedication to quality and innovation has earned 4 Dun & Bradstreet SME Elite Awards and a spot among Taiwan’s top 1,000 export-competitive companies.
Challenges
- The aging workforce and the absence of a systematic training program, making it difficult preserving critical know-how and training new employees efficiently.
- With increasing global regulations such as the EU’s CBAM, the company needed a structured approach to carbon accounting and sustainability to remain competitive.
- The lack of a centralized knowledge platform led to inefficiencies in retrieving documents, version control issues, and difficulties in cross-departmental collaboration.
- Needs a more efficient approach to manage customer information and enhance customer relationship while the company expanded international market
Vital Solution
- Market Expansion & Customer Growth
- Building a Knowledge-Driven Workforce
- Carbon Strategy & Sustainability
Vital CRM: Market Expansion & Customer Growth
Hsiang-Lin Chen mentioned, "We originally created the website for branding purposes. Surprisingly, it brought inquiries around the world." The website received 50 potential customers' inquiries within 2 months and inspired Shuo Long to fully embrace digital marketing strategies.
To efficiently manage these new business opportunities, the company introduced Vital CRM, enabling systematic customer segmentation, quick lead assignment, and real-time opportunity tracking. With this solution in place, every inquiry is promptly addressed, maximizing the company’s ability to convert leads into long-term business partnerships.
Hsiang-Ling Chen, General Manager, Shuo Long Precision Industrial Co., Ltd.
Vital Knowledge: Building a Knowledge-Driven Workforce
Shuo Long’s competitive edge lies in its technology and service, but much of this valuable experience is stored in the memories of senior employees, making it difficult to replicate. "We need more than just digital tools; we need a systematic talent development mechanism."
To address this, General Manager Hsiang-Lin Chen formed a cross-departmental project team, fostering alignment on digital transformation and progressively implementing the TTQS system. The company also adopted Vital Knowledge as its internal "knowledge bank," ensuring that industry expertise is documented and stored as important corporate asset.
Also, Vital Knowledge automatically manages version control based on the upload time and do the crosscheck to display the modification, saving the trouble of naming. The system allows for access control settings, ensuring that confidential information is only visible to authorized personnel. This not only streamlines knowledge-sharing processes but also enhances document security and cross-departmental collaboration.
Vital NetZero: Carbon Strategy & Sustainability
During an industry visit, Hsiang-Ling Chen realized the urgency of sustainability when the Carbon Border Adjustment Mechanism (CBAM) was implemented. He recognized that more automakers would require suppliers to disclose carbon emissions data in the future. "If we don’t prepare now, we could lose our place in the market."
In response, Shuo Long implemented Vital NetZero, a carbon accounting tool, to systematically measure carbon emissions and take proactive steps to reduce emissions. This transformation not only ensures compliance with evolving regulations but also strengthens the company’s sustainable competitiveness, making each fastening component not just high-quality but also environmentally responsible.
