Vital CRM - Vital Cloud

Fostering long-term relationships with and creating value for customers.

What is Vital CRM?

Vital CRM, a user-centric CRM, is intended for comprehensively managing customer interaction to increase sales revenue, returning rate and regular customers. The system enables SMEs (small-and-medium-sized enterprises) to conduct sales management, marketing activities, customer services, data analytic, etc, anytime anywhere via cloud, mobile devices and local servers. Integrating the social media, Vital CRM furthers your business to the next level in customer satisfaction, returning rate and sustainable development.

Have Overall Customer Info and Increase Success Rate

With full customer information for quick searches and data analytic, sales members can get whole pictures in just 1 click and have higher success rate to seal the deal.

Easy in Customized Services and Target Sales

Optimizing resources to provide customized services for right customers, sales team can increase the efficiency in interacting with customers and keep attracting new business opportunities.

Automation Functions to Save Substantial Cost

The system can remind the team of all tasks requested by the customers and automatically send personalized e-mails timely.

Flexible to Add Needed Fields

To get hold of customer information, the users can add fields and integrate information for related colleagues and branch offices to stay on the same page.

Tag and Group, Quick to locate target customers

Users can label customers in line with their nature and just click the tags to find them, making search quick and easy.

Users can keep all customer-related information

Users can keep all customer-related information, like the status of the progress and action follow-up and can assign jobs to members, the system will automatically remind of the to-do jobs.

Automation to keep your customers posted

Users can customize the automation to send e-mails, text messages, latest promotion and holiday greetings to extend after-services to exceed customers’ expectation.

Powerful contact collector to rack up customer data.

Directly importing customized questionnaires to Vital CRM to identify potential customers and create a high return on investment.

Event/Activity Management-Making Analytic and Marketing Effortless

Seamlessly put different pieces of information together, send invitation and do the analytic of the involved customers to complete a cycle of an event/activity.

Vital CRM APP-Real-time updates and information about the customers

Vital CRM APP is available both on Apple Store and Google Play, allowing to access to and update customer information anytime anywhere.

Module

Insight Module - Visualized analysis is only a click away

Insight Module, the data analytic tool, is easy for the management to learn the customer profiles and consumption records to do RFM analysis to find opportunities. The flexible analysis displays the results of different marketing activities or decision and are conducive to let the digital transformation to keep on the right track.

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Social Media Integration

For the companies whose customers prefer communicating via Line Official Site or Facebook, Vital CRM can integrate and record the interaction and collect more information to achieve segment marketing.

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Demo Site

Learn how you can use it from a hands-on experience.

View demo sites

Partners

We take your information security seriously.

Certified by the international info security standards ISO/IEC ISO27001, ISO27018 to protect your information security and personal data privacy in the cloud.

Ready to get started?

Tel：+886-2-2586-6609

Email：vital@gss.com.tw