Openfind Information Technology, Inc.
“Even companies with in-house development capabilities—or software firms like Openfind—should focus on its core business. By leveraging the right digital tools, businesses can streamline and digitize operations, saving time, manpower, and development costs, and ultimately boost their competitiveness.”
“Even companies with in-house development capabilities—or software firms like Openfind—should focus on its core business. By leveraging the right digital tools, businesses can streamline and digitize operations, saving time, manpower, and development costs, and ultimately boost their competitiveness.”
Reduced the approval workflow time by over 90%
Recreated existing paper forms easily
Approved forms on the go via mobile devices
Brand Story
Founded in 1998, Openfind Information Technology, Inc. is a software company specializing in email security and cloud-based solutions. Openfind mainly serves enterprise clients, offering trusted, self-developed products that ensure secure communication and data protection. With tens of millions of subscribers worldwide, its services have reached not only in Taiwan but also Japan, Southeast Asia, and Nigeria.
Challenges
- Targeted to achieve the ESG goal in 6 months
- Needed to digitize workflow to boost efficiency
- Difficult to track Paper-based approval processes
Vital Solutions
- Accelerated Digital and ESG Goals
As digital transformation accelerated, even a digitally mature software company like Openfind faced new challenges. CEO Ivan Liao noted that as more of its product users adopted cloud-based subscription services, the average deal size declined. To stay competitive, Openfind had to adopt more agile development practices and implement efficient, scalable systems. He emphasized that Openfind should focus on its core business and leverage proven third-party solutions to save time, resources, and reduce in-house development costs.
Ivan Liao, CEO of Openfind Information Technology, Inc.
To accelerate both digital and ESG goals, Openfind established an ESG task force and adopted cloud-based solutions, including Vital BizForm for digital workflows. With mobile-friendly features and real-time approval capabilities, Vital BizForm shortened the approval process from 2–3 weeks to 1 day—delivering immediate results while supporting paperless and low-carbon initiatives.
Within just a month, the CEO had already signed over 400 forms via mobile, even while attending meetings or traveling abroad. The system met their needs and proved to be both efficient and user-friendly.
