“As the company grew, I really came to see how crucial digitalization and knowledge management are—especially with most of our team working remotely. We needed a more efficient way to collaborate and communicate."

“Even companies with in-house development capabilities—or software firms like Openfind—should focus on its core business. By leveraging the right digital tools, businesses can streamline and digitize operations, saving time, manpower, and development costs, and ultimately boost their competitiveness.”

“What used to be time-consuming and repetitive admin work is now part of a well-paced, automated care cycle. This shift has allowed our team to focus more on meaningful customer interactions—things that truly build connection. It’s helped us make the member journey more seamless and precise, ultimately bringing our brand closer to each customer.”

"With the Insight module bringing together sales opportunities, customer spending, account ownership, and interaction history, our management team can finally evaluate performance based on real data—not just gut feeling. It’s made communication within the team a lot smoother, and more importantly, it’s helped us define clear benchmarks. Now, our sales reps know exactly what kind of customer engagement drives better results."

“After implementing Vital BizForm, not only did we significantly reduce paper usage, but we also gained easy access to approval status and the flexibility to quickly adapt built-in templates. The biggest benefit has been the time saved.”

"Implementing Vital Knowledge was just the beginning; the real value lies in continued use and maintenance. We're committed to feeding knowledge into the system and creating a positive cycle where the more it's used, the more helpful it becomes."

“CHENHOW MARBLE implements Galaxy Software Services’ Vital CRM, leveraging digital tools to deliver more refined and personalized services, with KSC Thinktank Co., Ltd. CHENHOW MARBLE also transformed its sales management model, enabling data-driven decision-making and more efficient meetings.”

叡揚資訊 Vital 雲端客戶成功團隊以客戶為核心，結合 AI Copilot 與 Vital 雲端方案，成功讓續約率翻倍、客服等待縮短 67%，並使培訓效率提升 12 倍。

團隊透過 Vital NetZero 快速累積碳盤查經驗，並在效率與一致性上取得顯著成果，包括：員工通勤計算效能提升 80 倍、電費單數據匯入自動化、Excel 資料自動比對，降低錯誤風險、用電分攤計算更精準、查驗現場展現專業與嚴謹。

遠通電收使用 PRM（Vital CRM）已經超過 8 年，面對快速擴張的業務量，在業務管理上突破時地限制，且不易因人員變動而斷鍊；商機管理則有別於以往以 Excel 管理模式，可透過各項資訊做系統化、視覺化管理，主管更能快速、清楚掌握成案商機與預算商機。